FAQ

About Products

Q What is the material?

A Polyurethane.

Q Is there any residue after removal?

A Depending on the material of the installation surface, some residue may remain.

Q How should I dispose of it?

A Please handle it in the same way as plastic products. Follow local regulations for disposal.

Q There are many anti-seismic Pad on the market, but why is there a price difference?

A ProSeven Earthquake-Resistant Pads are developed in the sense of protecting lives, We use only high-quality materials that are easy to process, while avoiding those that could lead to problems such as deterioration or combustion. Our pads are manufactured with the best processing technology and equipment, and we offer the highest quality adhesives backed by extensive test data, including from public institutions.

Q What happens if it is accidentally eaten?

A No harmful substances are contained, but if accidentally consumed, please seek medical attention as soon as possible.

Q Where can I buy it?

A You can purchase our products at the following e-commerce sites:

Buyee (47 storey store)
[https://shop.buyee.jp/47storey/shopping/search/store/a0000046?lang=en]

Super Delivery
[https://www.superdelivery.com/en/do/psl/?word=proseven&so=score&vi=1&sb=all]

ebay (Wasabi project)
[https://www.ebay.com/sch/i.html?_dkr=1&LH_FS=1&iconV2Request=true&_blrs=recall_filtering&_ssn=otakara_japan&store_cat=80436620013&store_name=otakarajapan&_oac=1]

Zenplus
[https://zenplus.jp/en/search?seller=pro-7pad]

For those who wish to do business directly with us, please request a quote from our contact page.
We ship to all countries around the world. (Please be informed that export destinations are limited due to certain circumstances.)

If you are in Japan, you can purchase the product from our online store:
[https://pro-7.shop-pro.jp/]
(Shipping is limited to within Japan.)
We also offer the product at major electronics retailers nationwide in Japan.

For BtoB, If you are interested in becoming a distributor, please contact us:
[https://www.pro-7.co.jp/en/contact/]

Q Is it safe to put it on the painted area?

A Some paints are not effective, such as those using water-repellent materials. Also, if the paint is weak, there is a risk of peeling off the painted surface when removing the product.

Q Why does it stick?

A Adhesion is caused by intermolecular forces and the interaction between "+ ions" and "- ions".

About Installation

Q Is there anything that the product is not effective for, or for which the effectiveness may be reduced?

A Please refer to the table below for details.

Objects Material Effectiveness
Flooring Wood composite material
ABS resin
Vinyl chloride



Home appliances ABS resin
Bathroom surfaces Vinyl chloride
Automotive interior Vinyl chloride artificial leather
Kitchen Polyethylene・
Polypropylene
Tatami Ma Igusa・
Polypropylene
Carpet Fiber ×
Water-resistant and dirt-repellent Fluoropolymer ×

〇 Adhere
△ Adhere but some materials may not adhere due to their surface finish.
× Not adhere

Q What is the lifespan of the product?

A The lifespan of the Standard Pad is 5 to 7 years.
The lifespan of the biomass Pad is 8 to 10 years.
We recommend replacing the Pad after its lifespan has expired.
For Pads with fixtures, you can simply replace the Pad and continue using the fixture.

Q The bottom of the TV is a grid. How should I apply it?

A If the installation surface is small and has a grid pattern, it may not be effective enough. We recommend that you find a way to increase the installation surface area. Alternatively, we recommend using the "Anti-Tip TV Strap with Gel Pads". Please see the installation examples here: [https://www.pro-7.co.jp/en/products_category/belt-type/]

Q Will the flooring material come off during removal?

A The flooring may come off if it is removed abruptly or if the strength of the flooring material is inferior to the adhesive strength of the PROSEVEN quake-resistant Pads.

Q When installing on furniture, can I put the gel pad on a triangular board or plastic L-plate attached to the bottom of the furniture?

A Most of the triangular plates and plastic plates on the bottom of furniture are installed to prevent scratches on the furniture during transportation. Since these boards are easily attached with staples, etc., they will come off in the event of an earthquake even if the pad is attached to those areas. Please avoid that area.

Q Can I install clocks, paintings, etc. on the wall?

A No, you cannot install it on the wall. Please do not use it for horizontal or hanging applications.

Q If I have installed a chest of drawers, how should I move it?

A Slowly and gradually tilt it in one direction. If it still doesn’t come off, use a thin, spatula-like object dampened with water and insert it between the mat and the floor. (It is easier to insert a spatula if you smear it with a mild detergent.) Trying to remove it abruptly may damage the bottom of the furniture or the floor. Please also refer to the ‘Removal’ page [https://www.pro-7.co.jp/en/manual/].

Q What happens if the product is subjected to a load exceeding its seismic rating?

A The product may not perform as expected and could be damaged.

For any questions or concerns, please contact us: